SURVIVING... Same ole, same ole (Part 129h)
Elle was
awake and waiting for me when I got back. Still half asleep when I left
she didn’t know exactly where I’d gone. After I told her she was upset
and told me should’ve made sure she knew where I was going. I told her of
my trek to Sabrina's attic and that I’d seen nothing untoward or that could’ve
made noise. That’s when Elle reminded me of our first night in the
house and how we’d heard a moaning sound and thought the house was haunted. We found out that it was a
sick cow in the pasture across the road we were both relieved. Talking about it got us a laugh and eased the tension.
I couldn’t get
back to sleep... too many things on my mind and not the least of which
was Sabrina and wondering just how much of a pest she was going to be.
Of course there was the racecar and work that managed to wend their way
into my thoughts. But there was one other matter that was pressing...
finding a new minister for our church. There had been a number of them that had shown
an interest and had come to be the guest preacher but the vestry
(governing body) wasn’t impressed. The one for that Sunday was being
”pushed“ by the diocesan (bishop for our area). That, in itself, raised a
red flag for me. As I’ve written in prior posts, my preference was for
the early (8am) service but with the guest minister preaching and the
vestry observing him I knew I had to be there.
On the
surface, the man looked OK but his sermon seemed a little long winded.
After the service he and his family (wife and two daughters) visited
with the parishioners in the undercroft. The vote on weather to offer
him the position wouldn’t come up until Tuesday so I made an early exit.
I was looking forward to going right home but Elle had another idea.
While I was showering her mother had called and suggested we come to her parents
house for an old fashioned Sunday dinner. I’d told Elle that I was
committed to family for the day so there was no way to get out of that.
One
word describes that day... BORING! I was actually looking forward to
going to work. There was nothing out of the ordinary coming up which was
nice. I made it through Monday and Tuesday without any problems but
Wednesday provided me with the biggest crisis I’d experienced since I
was hired.
+++++++++++++++++++++++++++++++++++++++++++++
Background...
The bank building had been constructed in 1924 and, at the time,
safety deposit boxes were not installed. That didn’t happen until after
WWII when two of the bank’s Trustee’s, who happened to attorneys,
convinced the Board to install some primarily for themselves and for
their clients. At first there was no fee (rent) charged but when the
bank's outside auditors discovered it the bank started charging and
there were complaints. So... the two attorneys agreed to pay the rental
for their clients. (Read between the lines... they were very influential,
both politically and financially) I knew nothing about the
”arrangement“ when I was hired and when learned about it I tried to
avoid getting involved. For a box holder to get access to their box they
had to go to a teller who then had to retrieve a special key that had to be
inserted into the door along with the box holders key to open it.
(If you’re thinking it’s a lousy system, you’re right!) I found it very
disruptive to lobby traffic as it took an active teller away from her
window until the box holder was through the use of the box.
++++++++++++++++++++++++++++++++++++++++++++++
On
that day one of the box holders showed up to get into his box. This
particular individual was a well known figure in local politics and...
one of the staff’s least favorite customers. Loud, demanding and rude
are the things I remember most about him. Bombastic would probably
suffice as a description. In any case he went to Gina’s window. It’s
always been my thought that the man would try to find the newest teller
so he could show off how self important he was. Gina had one thing going
for her... a very patient resolve. She got the man to fill out the
access card and went to get the bank’s special key(s)... only they
wasn’t where they were supposed to be. (NOTE: there were actually two
keys, exactly the same, but for some unknown reason they had always been
kept on the same key ring) She went on down the teller line asking if
anyone had the keys. By the time she’d gone from one end and back the
box holder was spouting off to the lobby customers about how badly he
was being treated. Bret, who was coming down the stairs at the time,
went up to him to try and calm him down. I was standing by the gate into
the lobby just about to get involved. Cara, the teller who was closest
to me, briefed me on the key situation. Then I went out into the lobby
to assist Bret and was greeted by a loud pronouncement that the bank had
gone ”downhill” since Bret and I had been hired. The man was red in the
face and I was hot under the collar. He’d been loud enough for the
upstairs employees to hear him and one told Bert, the president. When he
stepped from the elevator the man changed his “tune”. Bert had him
calmed down fairly quickly and then turned and asked Bret what had
happened. Armed with that information Bert turned back to him, chatted a bit, and
soon the man walked out without saying (shouting) another word.
Still
in the lobby, Bert told the two of us to do a thorough search for the
keys and, as a precaution, to call the box manufacturer and have a
service man there first thing the next morning to drill out the locks to
the man's box. We were warned that he'd be there promptly at 9am. With a
little time to think about the whole situation and without the “noise”
of the loudmouth we went to find who the last person to access a safe
deposit box and found that Jerene had been the teller. Bret took her to
his desk to question her while I went and concentrated on searching
around her area. Just to be thorough I had Liz, the auditor, and Laura,
her assistant, go through all the cash boxes, removing everything, just
to make sure the keys hadn’t been swept into one of them by accident.
When I didn't find the keys in Jerene's area I started looking through
the other drawers at each teller station.
Each station
had four drawers with the top one being for the cash box. The top
drawers all had quality locks on them with steel plates around them for
protection. The next two were to hold files and projects that the
tellers would work on during slack times and didn’t have locks. The
bottom drawer was the largest and was for the personal use of the
teller. They had what I called a “common” lock. By the time we’d gone
through all the drawers it was after 6pm. Everyone was upset and tired
so were told to go home but to leave all their drawers unlocked. I still
had some things to clean off my desk so I called Elle and explained why
I was late. But, because it was after 6pm I wasn’t so sure she was
“buying” my excuse.
To be continued...
2 comments:
What a mess of a situation. The guy sounded like a real jerk! Reminds me of a patron at a restaurant my GF at the time worked at. He'd complain and whine about everything, yet be back several times a week, and of course left the smallest tips if any!
BS... he was just one of many... One guy I remember would be at a teller's window and bellow out "I'm not a complainer, but" and then go into a diatribe on one thing or another.
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